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Refund Policy
A legal disclaimer
**Effective date: April 24, 2026**
Great Scott Aerial Media is committed to providing professional aerial and ground photography, videography, inspection, thermography, search-and-rescue support, and related media services. Because each project requires advance scheduling, planning, travel, equipment preparation, and production time, the following refund and cancellation terms apply.
## Booking Retainers and Deposits
If a retainer or deposit is required to reserve a service date, that payment will be identified before booking. Retainers and deposits are non-refundable once the date has been reserved, except when Great Scott Aerial Media cancels the project or as otherwise required by law. Any remaining balance is due according to the applicable quote, invoice, or service agreement.
## Client Cancellations
- **More than 72 hours before the scheduled service:** Payments made above any stated non-refundable retainer or deposit will be refunded.
- **Within 72 hours of the scheduled service:** Payments are non-refundable because the reserved time may no longer be available to another client. At our discretion, eligible payments may be transferred once to a new service date scheduled within 30 days.
- **After work has begun:** Charges for planning, travel, flight operations, photography, videography, editing, inspection, data processing, or other work already completed are non-refundable. Any unearned portion may be refunded when appropriate.
## Weather, Airspace, Safety, and Legal Restrictions
Drone operations depend on safe weather, lawful airspace access, site conditions, equipment readiness, and any required permissions or authorizations. Great Scott Aerial Media may postpone or stop operations when conditions are unsafe or legally restricted.
Weather- or safety-related postponements may be rescheduled without a cancellation fee. If Great Scott Aerial Media cannot complete the service within 30 days and the parties cannot agree on another date, the client may receive a refund of the unperformed portion of the service. Travel costs, permit fees, location charges, or other expenses already incurred and disclosed to the client are non-refundable.
## Client-Caused Delays or Inability to Perform
The client is responsible for providing accurate location information, timely site access, required property-owner consent, and any client-controlled permissions. If the service cannot be performed because the client is absent, access is denied, information is inaccurate, or required client-controlled permission has not been obtained, the appointment may be treated as a cancellation within 72 hours. Additional travel or rescheduling charges may apply.
## Completed Services and Delivered Media
Fees for completed services and delivered digital photographs, videos, reports, thermal data, inspection materials, or other custom work are non-refundable. Creative preferences alone are not grounds for a refund when the delivered work substantially matches the agreed scope.
If a deliverable is corrupted, incomplete, or materially different from the written scope because of an error by Great Scott Aerial Media, please contact us within seven calendar days of delivery. We will review the concern and, when appropriate, correct the deliverable, repeat the affected portion of the service, issue a service credit, or refund the affected portion of the payment.
## Cancellation by Great Scott Aerial Media
If Great Scott Aerial Media cancels a project for reasons other than unsafe conditions, legal restrictions, or circumstances caused by the client, the client may choose either a new service date or a refund of all payments for the unperformed service.
## Refund Processing
Approved refunds will be returned to the original payment method whenever possible. Please allow 7â10 business days after approval for processing. A bank or payment provider may require additional time to post the refund.
## Service Agreements
If a signed quote, contract, invoice, or project-specific agreement contains different cancellation or refund terms, the project-specific agreement will control to the extent permitted by law. Nothing in this policy limits any rights that cannot legally be waived.
## Contact Us
To request a cancellation, reschedule, correction, or refund review, contact Great Scott Aerial Media through the contact information or inquiry form at [greatscottaerialmedia.com](https://greatscottaerialmedia.com). Please include your name, service date, invoice or project number, and a brief explanation of your request.